Remote Scheduler with QA Experience

About the role

We are looking for a remote Scheduler with QA experience to keep home‑care operations running smoothly. You will manage caregiver schedules for a U.S. home‑care client, ensuring seniors receive reliable, compassionate care.

Key responsibilities

• Build and maintain up‑to‑date caregiver schedules across multiple counties.
• Respond quickly to shift cancellations or no‑shows and arrange replacements.
• Answer calls from clients and caregivers using a VoIP system.
• Update records and case notes in the WellSky platform (training provided).
• Collaborate with the operations team to flag staffing issues and keep coverage seamless.
• Conduct regular caregiver check‑ins and generate weekly staffing reports for leadership.
• Assist with light recruitment and administrative tasks during slower periods.

Required profile

• Previous experience in scheduling, preferably in healthcare or home‑care settings.
• Calm under pressure with strong organizational abilities.
• Excellent communication skills to support both caregivers and clients.

Required skills

• Proficiency with VoIP phone systems.
• Experience using the WellSky scheduling/record‑keeping platform.

What we offer

• Fully remote work with flexible hours.
• Long‑term placement providing stability.
• Opportunity to make a meaningful impact on seniors’ lives.