This job is no longer available
This job expired on 31/08/2026. It no longer accepts applications.
Remote Part-Time Customer Service Agent
Newstel Worldwide · Quezon City
Job description
About the role
We are seeking a remote, part-time Customer Service Agent to join our growing team. You will provide professional support via email and chat, helping customers with orders, payments, deliveries and general inquiries. This role contributes to delivering an exceptional customer experience in an international, fully remote environment.
Key responsibilities
- Respond to customer inquiries about orders, payments, deliveries and other concerns through email and chat.
- Use customer feedback to suggest improvements and help develop new ideas.
- Stay up-to-date on company products, services and processes to provide accurate information.
- Resolve customer issues within agreed service level agreements.
- Maintain and update customer records in the system.
- Follow company guidelines and SOPs to ensure consistent service quality.
Required profile
- Excellent written and spoken English.
- Previous experience in customer service or email support.
- Strong communication and interpersonal abilities.
- Comfortable working with technology and computer systems.
Required skills
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Newstel Worldwide
Quezon City