Remote Customer Service Representative – E‑commerce (Shopify, Zendesk, Gorgias)

About the role

OutPeak Services Inc. is seeking a remote Customer Service Representative to support its e‑commerce brands across North America. You will handle customer inquiries via email, chat and phone, ensuring a smooth order experience and high satisfaction.

Key responsibilities

• Respond promptly to customer chats, emails and occasional phone calls.
• Promote additional products and services during interactions.
• Process orders accurately and in a timely manner using Shopify.
• Identify customer needs, provide solutions and follow‑up to guarantee resolution.
• Maintain detailed records of interactions and update the CRM system.
• Achieve personal and team performance targets and quotas.

Required profile

• Minimum 6 months experience in a customer‑facing role for an e‑commerce brand.
• Proficiency with Shopify and a ticketing system such as Zendesk or Gorgias.
• Strong written and verbal communication skills.
• Ability to work independently in a fast‑paced remote environment.

Required skills

• Shopify
• Zendesk
• Gorgias