Quality Assurance Analyst – Conformance (Tobacco & Cigarette Products)

About the role

The Quality Assurance Analyst (Conformance) will ensure timely issuance of Certificates of Conformity for tobacco and cigarette products, supporting SGS’s certification centre in meeting productivity and quality targets. The role involves assessing product risk, interpreting standards, and providing technical opinions to guarantee compliance with applicable regulations.

Key responsibilities

• Issue Certificates of Conformity (CoC) in line with Business Rules and Conformity Assessment Instructions.
• Assess product and exporter risk levels, identify essential requirements and applicable standards for tobacco products.
• Provide quality‑based technical opinions on product standards and certification cases.
• Review and index documentation, ensuring completeness and correct filing in the system.
• Respond to internal and external inquiries regarding product requirements, standards, and service requests.
• Escalate high‑risk or non‑responsive cases to supervisors or management.
• Prepare PCA Position Papers to justify standard selections and evaluation activities.
• Participate in team meetings and support the maintenance of the Quality Management System and compliance with ISO 17020 and ISO 17065.

Required profile

• University degree in a relevant field such as product design, manufacturing, testing, or research.
• Experience in conformity assessment for tobacco or cigarette products, including accreditation, certification, or testing.
• Familiarity with ISO 17020 and ISO 17065 standards.

Required skills

• Proficiency with SGS proprietary processing software – eTrade.
• Knowledge of ISO 17020.
• Knowledge of ISO 17065.