Product Trainer – Customer Service & Product Knowledge

CreaThink Solutions

🇬🇧 English

Job description

About the role

We are looking for a dynamic Product Trainer to develop and deliver training programs that enhance product knowledge, communication skills, and customer service excellence for both new hires and existing team members.

Key responsibilities

Design, create and deliver training sessions covering product specifics, new features and promotions.
Assess training needs, identify performance gaps and develop targeted training solutions.
Collaborate with management, clients and other departments to stay current on product updates.
Produce and maintain training materials such as presentations, handouts, e‑learning modules and surveys.
Generate training reports for stakeholders and evaluate program effectiveness for continuous improvement.

Required profile

Proven experience as a Product Trainer or in a similar training role.
Excellent communication, presentation and interpersonal abilities.
Strong knowledge of adult learning principles and training methodologies.
Ability to design, develop and deliver engaging training programs.
Bachelor’s degree in a related field.

Required skills

Questions fréquentes

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Published 1 month ago

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