Pre-Sales Solution Design Associate (Technology Solutions)

About the role

Ingram Micro, a global technology distributor supporting the IT sales channel through its digital platform, is hiring a Pre-Sales Solution Design Associate in Taguig City. The role works directly with reseller and internal partners by phone to help them build complete technology solutions for their customers, uncovering actual needs and combining products, services, warranties and support while spotting cross-sell and upsell opportunities. It is a consultative, relationship-driven position.

Key responsibilities

• Talk through customer requirements, budget, timeline and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value
• Support partners across phone, email, chat and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process and expected close date
• Maintain consistent productivity, engagement and sales metrics
• Work with internal teams to keep the customer experience smooth end to end

Required profile

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems or equivalent
• At least 2-3 years in pre-sales, technology, customer support or a solutions role
• Strong written and spoken English
• Able to handle multiple priorities and work on night shifts (US timezone)
• Willing to work 10 days per month in the office (2 consecutive weeks)

Required skills

• Microsoft Office and standard business software
• Nice to have: technology industry certifications, background in consultative sales, account management, inside sales or technical support, and working knowledge of IT hardware, software, cloud or networking

What we offer

• Direct exposure to a broad portfolio of technology solutions
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support