Jobiglo

No results.

Operations Manager – Technical Support

ibex · Quezon City

Onsite Mid 🇬🇧 English

Job description

About the role

The Operations Manager – Technical Support will lead a non‑exempt team delivering technical assistance in a call‑center environment. You will be responsible for day‑to‑day supervision, performance management, and ensuring service level targets are consistently met while maintaining strong client relationships.

Key responsibilities

  • Supervise team leaders and their representatives, ensuring quality service delivery and adherence to corporate policies.
  • Monitor, measure, report and analyze call‑center performance data to drive improvements.
  • Address performance, behavior, and attendance issues using established performance‑management techniques.
  • Oversee staffing, hiring, and onboarding processes.
  • Provide subject‑matter expertise and lead regular team meetings.
  • Communicate process and client changes to direct reports within required timelines.
  • Develop team leads to achieve top performance and maintain excellent client relationships.

Required profile

  • Bachelor’s degree (any field) preferred.
  • Minimum 2 years experience as an Operations or Program Manager, preferably in technical support within a BPO setting.
  • Strong understanding of employee motivation, key performance indicators, and performance‑driven behavior.
  • Ability to work flexible schedules, including graveyard or shifting shifts.
  • Willingness to work onsite at the Cyberpark location and start immediately.

Required skills

    Questions fréquentes

    Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec ibex.
    Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

    Why are you reporting this job?

    Thank you for your report. We will review this job.

    Apply in 30 seconds

    Enter your email to apply. An account will be created automatically.

    By continuing, you accept our terms of use.

    Already have an account? Login

    💬 Chat with us on Telegram Chat on WhatsApp

    Published 1 month ago

    Expires 1 week from now

    51 views · 0 interested

    Boost your chances

    Upload your CV — we will match you with relevant openings.

    Analyzing your CV...

    ibex

    Quezon City