Nexthink Support and DEX Operations Specialist

About the role

EY is hiring a Nexthink Support and DEX Operations Specialist in Taguig. The role sits at the intersection of technology, operations and user experience, helping EY expand the value of Nexthink across the organization. You will work with cross-functional teams to deliver analytics, automation and scalable improvements that modernize support and enhance the employee technology experience.

Key responsibilities

• Manage and continuously improve Nexthink capabilities, including proactive operations, remote actions, campaigns, dashboards and analytics, to support a better digital employee experience.
• Identify user-impacting trends and technology issues through data analysis and turn them into remediation, automation or service improvement opportunities.
• Partner with product managers, service owners, engineers and operational teams to design, test and deploy scalable solutions that improve reliability and enable proactive support.
• Support the development, review and lifecycle management of remote actions and other Nexthink content, ensuring quality, consistency and governance.
• Create and maintain reporting, dashboards and executive summaries that communicate value, adoption, trends and outcomes to IT and business stakeholders.
• Work with internal teams and external vendors to evaluate new use cases, expand platform capabilities and support roadmap, security, compliance and service transformation initiatives.
• Maintain documentation, support privacy and security requirements and ensure the responsible use of Nexthink data and automation.

Required profile

• Strong analytical and problem-solving skills, able to turn operational data into practical action.
• Experience with digital employee experience, IT operations, automation or endpoint management platforms, including hands-on Nexthink administration across investigations, remote actions, campaigns, dashboards and content governance.
• Clear communication and collaboration skills across technical, operational and business stakeholders, with a proactive mindset and focus on continuous improvement.

Required skills

• Power BI reporting and insights, able to explain trends and value to technical and business audiences.
• Data extraction, transformation and integration, with comfort working with ETL, data engineering or related practices.