Medical Contact Center Assistant I

About the role

We are looking for a Medical Contact Center Assistant I to join our team in San Juan. In this role you will be the first point of contact for patients, healthcare professionals and other callers, providing accurate medical information and handling product quality concerns.

Key responsibilities

• Respond to medical information queries, product quality complaints and general inquiries via telephone, email, fax or other channels.
• Receive, record and report Adverse Drug Reactions in accordance with regulatory timelines and internal SOPs.
• Track various types of information and metrics, perform ongoing quality control of defined process steps, and reconcile data from multiple sources.
• Support training activities and other duties as assigned.

Required profile

• Licensed healthcare professional (e.g., Nurse, Pharmacist, Medtech, Radtech, Physical Therapist).
• Minimum 6 months of voice call‑center experience (inbound or outbound), preferably supporting a healthcare account.
• Willingness to work night shifts and a hybrid schedule, reporting on‑site twice a week at Greenhills, San Juan.

Required skills