Media Practice Leader - Paid Social Delivery

About the role

Dentsu Global Services (DGS) Philippines is looking for a Media Practice Leader (L40) for its Paid Social Delivery team, based in Manila at the DGS SEA delivery hub. The role reports to DGS Philippines leadership and works with the DGS India Media hub, global hiring managers and delivery leads, as well as Talent Acquisition, L&D, Finance and Commercial. It is an operational, demand-generation leadership role, not a strategy role, and the team is the designated global TikTok delivery hub.

Key responsibilities

• Own the performance, quality and growth of the paid social delivery team, including zero-defect delivery, utilisation and capacity, people leadership and retention, and the shift to AI-supported ways of working.
• Ensure day-to-day delivery quality across Meta, TikTok and other platforms, enforce the Internal Quality Assurance (IQA) process without exception, and set goals, SLAs and standards.
• Plan utilisation and resourcing, act as senior escalation point for delivery, resourcing and quality issues, and grow the hub by winning work from dentsu markets (internal sales).
• Build relationships with market stakeholders, pitch the hub's capability and capacity, and scale the TikTok hub with headcount and markets served.

Working arrangement

• Shift: late mid-shift, 3:00 PM to midnight PHT, to cover global timezones and US market overlap.
• Hybrid: minimum 1 to 2 days per week onsite at the Makati office, with consistent office presence expected.
• The working arrangement is assessed at the first interview and is non-negotiable.