Managed Services IT Support Engineer

About the role

We are looking for a proactive Managed Services IT Support Engineer to deliver high‑quality support and monitoring across multiple client environments. The role focuses on maintaining system performance, handling alerts and incidents, and ensuring business continuity through proactive maintenance.

Key responsibilities

• Provide proactive managed IT services for diverse client infrastructures.
• Monitor, troubleshoot, and resolve alerts, incidents, and escalated technical issues.
• Perform NOC monitoring activities to keep systems available.
• Manage backups, disaster recovery, and business continuity solutions.
• Administer endpoint security, antivirus, and patch management for Windows, macOS, Linux, and third‑party applications.
• Execute maintenance tasks while minimizing downtime and operational risk.
• Track and resolve service tickets within agreed SLA timelines.
• Analyze events to reduce recurring incidents and eliminate false positives.
• Support client onboarding and service modification processes.
• Develop automation and process improvements to boost monitoring efficiency.

Required profile

• Proven experience supporting Microsoft‑based IT environments.
• Strong knowledge of Microsoft 365, Azure, and Google Workspace.
• Hands‑on experience with RMM and infrastructure monitoring tools.
• Experience with backup and disaster‑recovery solutions such as Kaseya Spanning, Acronis, or Axcient.
• Solid understanding of Windows Server and Desktop operating systems.
• Basic familiarity with macOS, iPhone, and iPad support.
• Excellent communication and customer‑service skills.
• Ability to work independently and as part of a team under pressure.

Required skills

• Microsoft 365
• Microsoft Azure
• Google Workspace
• RMM tools
• Infrastructure monitoring platforms
• Kaseya Spanning
• Acronis
• Axcient
• Windows Server
• Windows Desktop OS
• macOS support
• iPhone/iPad support
• Endpoint security and antivirus solutions
• Patch management