L1 Service Desk Analyst – Urgent Hiring

About the role

The L1 Service Desk Analyst will be the first point of contact for IT support, providing troubleshooting and technical assistance to both customers and internal employees. This on‑site role requires prompt response to incidents and a focus on delivering reliable service.

Key responsibilities

• Receive and log support tickets via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues at first level.
• Escalate complex problems to higher‑level support when necessary.
• Document solutions and maintain knowledge base articles.
• Assist users with password resets, application access, and peripheral setup.

Required profile

• High school diploma or equivalent; further education in IT is a plus.
• Strong communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced environment and handle multiple requests.
• Basic understanding of Windows operating systems and common office applications.

Required skills

What we offer

• Day 1 health maintenance organization (HMO) coverage plus three free dependents.
• Competitive salary ranging from ₱35,000 to ₱38,000 per month.