Key Account Manager

About the role

The Key Account Manager will be responsible for building and maintaining long‑term relationships with strategic clients of 2GO Logistics. The role focuses on promoting the company’s logistics portfolio, increasing wallet share, and ensuring high levels of customer satisfaction through effective communication and continuous service improvement.

Key responsibilities

• Serve as the primary point of contact for assigned key clients and nurture strong, lasting relationships.
• Develop and align long‑term logistics strategies with client growth plans and supply‑chain objectives.
• Ensure all service agreements are executed in accordance with contract terms and compliance requirements.
• Drive revenue growth and profitability by planning account strategies, optimizing services, and identifying margin‑improvement opportunities.
• Track, analyse, and report on key performance indicators, initiating efficiency and service‑enhancement initiatives.
• Coordinate daily operations with internal teams, resolve client‑related issues promptly, and act as escalation point for high‑impact problems.
• Identify upselling and cross‑selling opportunities to increase business share and ensure 2GO Logistics is the preferred 3PL provider.
• Lead or support client onboarding, aligning implementation timelines and system requirements.
• Prepare detailed client reports and dashboards, translating operational data into actionable insights.
• Lead continuous‑improvement projects, collaborating with Lean or Process Excellence teams to reduce costs and enhance service quality.
• Collaborate across sales, finance, IT, and HR to meet and exceed client expectations.

Required profile

• Proven experience in managing key accounts within logistics or related services.
• Excellent communication and relationship‑building abilities.
• Strong analytical skills with a focus on revenue growth and profitability.
• Ability to coordinate cross‑functional teams and resolve complex client issues.
• Results‑oriented mindset with a commitment to continuous improvement.

Required skills