IT Support Specialist

About the role

Turnwell Mental Health Network is looking for a dependable IT Support Specialist to provide hands‑on technical assistance to staff across the organization. The role focuses on resolving support tickets, troubleshooting hardware and software issues, and ensuring end users receive timely and effective help.

Key responsibilities

• Respond to, triage, and resolve IT support tickets promptly and professionally.
• Assist in maintaining high availability and security of systems, data, and networks.
• Support IT projects and initiatives as directed by IT leadership.
• Help enforce IT policies, security procedures, and compliance requirements.
• Escalate complex issues to senior IT staff while communicating clearly with end users.
• Maintain working knowledge of commonly used hardware, software, and internal systems.

Required profile

• 1–2 years of IT support or help‑desk experience.
• Strong communication, patience, and customer‑service orientation.
• Basic understanding of data privacy and security best practices.

Required skills

• Familiarity with Windows and/or macOS environments.
• Experience with FreshService ticketing system.
• Knowledge of Microsoft Intune device management.
• Basic networking concepts.