IT Support Specialist – Help Desk Administrator

About the role

Auctane is looking for an Associate IT Support Specialist to serve as the front‑facing member of the IT department. You will provide day‑to‑day help‑desk assistance to end‑users across two nearby office locations, handling hardware, software, and peripheral issues.

Key responsibilities

• Deliver help‑desk support via email, phone, or in‑person to resolve user issues.
• Monitor and respond promptly to tickets in the support queue.
• Onboard new employees by installing, testing, and configuring workstations, printers, and software.
• Maintain accurate inventory of equipment and license assignments.
• Collaborate with team members and escalate complex problems to senior staff.

Required profile

• Working knowledge of both Mac and PC environments.
• Strong troubleshooting abilities and quick learning with minimal supervision.
• Enjoyment of direct end‑user interaction and face‑to‑face support.
• Previous experience in a similar help‑desk role or proven technical competence.
• Physical ability to lift 50+ lb and move between two office locations.

Required skills

• Mac OS
• Windows PC
• Printer setup and maintenance
• Google Workspace (formerly G Suite)

What we offer

• Comprehensive HMO medical, dental, and vision coverage for employee and up to two dependents.
• Mental health assistance program and wellness initiatives.
• Life and accidental death & dismemberment insurance.
• Meal and clothing allowance.