IT Service Desk Associate (Level 1) – Urgent Hiring

About the role

We are looking for a proactive IT Service Desk Associate (Level 1) to provide first‑line support for a global team. You will handle Microsoft Office and Outlook issues, log and resolve incidents, and contribute to improving our support processes.

Key responsibilities

• Provide first‑level IT support for Microsoft Office, Outlook and other workplace applications via phone, email and chat.
• Collect, document, and resolve user incidents and service requests following established procedures.
• Utilise and update the knowledge base to ensure efficient issue handling.
• Communicate regularly with team management about new solutions, open tickets and process improvements.
• Support the global IT Service Desk team in developing new ways of working.

Required profile

• Fresh graduates are welcome.
• Fluent in Business English with strong attention to detail.
• General IT knowledge focused on workplace IT.
• Ability to think cross‑functionally, solve problems quickly and work under pressure.
• Self‑motivated, eager to learn and able to adapt to shifting schedules.
• Available to start as soon as possible and work onsite.

Required skills

• Microsoft Office (Word, Excel, PowerPoint)
• Microsoft Outlook

What we offer

• Opportunity to join a global leader in Business Process Outsourcing.
• Professional growth within Bosch’s extensive network.
• Collaborative environment that encourages innovation.