IT Service Delivery Coordinator

About the role

KDCI is hiring an IT Service Delivery Coordinator to support its Services Operations team. The role covers Technical Contact Standardization (TCS) reviews, process documentation and operational initiatives, ensuring accuracy, consistency and compliance across TCS deliverables. It is a remote or hybrid position based in the National Capital Region, Philippines.

Key responsibilities

• Perform TCS reviews to ensure accuracy, consistency and adherence to established standards and requirements.
• Review, validate and maintain technical contact information and related documentation.
• Partner with internal stakeholders to gather requirements, document best practices and support standardization initiatives.
• Assist in developing, maintaining and improving process documentation, templates and knowledge resources.
• Support project coordination, including tracking deliverables, maintaining schedules and preparing status updates.
• Identify process gaps and recommend improvements to enhance efficiency, consistency and scalability.
• Provide operational relief for senior team members by managing recurring and administrative tasks.
• Perform additional duties as assigned in support of evolving business priorities.

Required profile

• 2-3 years of experience in operations support, documentation management, quality assurance, compliance, project coordination or a related field.
• Experience with data review, documentation management, quality assurance or process standardization preferred; experience supporting operations, compliance, documentation or standardization initiatives is highly desirable.
• Strong organizational skills, attention to detail, written and verbal communication skills, and ability to work independently while collaborating with cross-functional teams.

Required skills

• Proficiency in Microsoft Office 365, especially Word, Excel and collaboration tools.
• SharePoint experience is a plus.
• Strong analytical and problem-solving skills with a continuous improvement mindset.