IT Helpdesk Specialist

About the role

We are looking for a dependable, service‑oriented IT Helpdesk Specialist to provide first‑line technical support for a growing law firm in Arizona. You will be the primary point of contact for attorneys, paralegals, legal assistants, and administrative staff, ensuring their technology issues are resolved quickly and securely.

Key responsibilities

• Deliver timely first‑level support for hardware, software, network, printing, email, and connectivity problems.
• Set up, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and related peripherals.
• Support Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint) and business applications.
• Assist with legal‑specific software such as document‑management, case‑management, and electronic filing tools.
• Manage user accounts, passwords, permissions, and access rights in Active Directory/Entra ID.
• Handle onboarding and offboarding tasks, including workstation preparation and equipment collection.
• Document ticket resolutions, prioritize urgent issues affecting court deadlines, and escalate complex problems to senior IT staff or vendors.
• Maintain accurate inventory records, perform software updates, backups, and follow cybersecurity procedures.
• Provide basic training on technology, cybersecurity, and remote‑work tools (VPN, MFA).

Required profile

• Minimum 2 years of experience in an IT help desk, desktop support, or technical support role.
• Experience in security‑sensitive environments such as legal, financial, or healthcare is a plus.
• Strong troubleshooting and problem‑solving abilities with attention to confidentiality.

Required skills

• Windows operating system
• Microsoft 365 administration
• Active Directory / Entra ID
• Networking fundamentals
• Clio (legal practice management)
• VPN and MFA technologies
• Remote‑support tools
• Outlook, Teams, OneDrive, SharePoint

What we offer

• Opportunity to work in a professional legal environment.
• Collaborative team focused on technology excellence.
• Continuous learning and professional development.