IT Helpdesk – Identity and Access Management (IAM) Specialist

About the role

As an IT Helpdesk – Identity and Access Management (IAM) Specialist you will manage user provisioning, access requests and SaaS platform integrations for global clients. You will ensure accurate, compliant and seamless user experiences while working remotely in a shift‑based environment.

Key responsibilities

• Provision, modify and de‑provision user accounts across SaaS applications such as Slack, Salesforce, Figma and Miro.
• Handle access requests, approvals and escalations following structured processes.
• Integrate new SaaS platforms and maintain identity data in tools like Okta, Google Workspace or Entra ID.
• Monitor compliance with security policies and support 24/7 operations during low‑activity periods.
• Identify patterns, suggest process improvements and document procedures.

Required profile

• 1‑3 years of experience in IT Helpdesk, user access management or IT administration, preferably supporting US/EU clients.
• Strong English communication skills (written and verbal) at C1 level or higher.
• High attention to detail, reliable time‑management and a proactive learning attitude.
• Ability to work independently in a remote, shift‑based setting.

Required skills

• Experience with SaaS applications: Slack, Salesforce, Figma, Miro.
• Familiarity with IAM tools such as Okta, Google Workspace or Entra ID.
• Basic understanding of security and compliance practices.

What we offer

• Competitive salary and Day 1 HMO coverage with free dependent.
• Permanent work‑from‑home arrangement.
• Salary‑advance program (subject to bank assessment).
• Unlimited upskilling through Emapta Academy.
• Free 24/7 access to office gyms and a personal fitness trainer.
• Lifestyle perks, employee‑referral incentives and 20 annual leave days (5 convertible to cash).
• Mentorship, career growth opportunities and a diverse, supportive environment.