HR Systems Administrator – HRIS & Payroll Applications

About the role

We are seeking an HR Applications Administrator to join Five9’s Business Technology / Enterprise Applications team. The role will administer, configure and support the HR, Payroll and Talent applications that power our global contact‑center operations, with primary focus on UKG Pro and additional support for Deel, Greenhouse, Degreed and other platforms. You will partner closely with HR, Payroll, Finance, Business Technology, InfoSec and external vendors to keep our HR systems secure, reliable and effective.

Key responsibilities

• Administer and configure HR applications, especially UKG Pro, including system settings, business rules and module configuration.
• Maintain security roles, permissions and access controls to ensure data protection and compliance.
• Build, test and maintain business process workflows, approval chains and notifications.
• Support integrations between UKG Pro, Deel, Greenhouse, Degreed, Replicon and other enterprise systems.
• Perform system testing, validate configuration changes and vendor releases before production deployment.
• Monitor data quality, troubleshoot integrity issues and create reports and dashboards for HR and business stakeholders.
• Provide day‑to‑day user support, maintain documentation and manage vendor relationships.
• Identify AI automation opportunities to streamline hire‑to‑retire and payroll processes.

Required profile

• Minimum 5 years of experience administering enterprise HR applications, with hands‑on UKG Pro experience.
• Bachelor’s degree in IT, Computer Science or related field, or equivalent practical experience.
• Proven experience managing security roles, building workflows, supporting system integrations and conducting system testing.
• Strong track record of maintaining data quality and creating HR reports/dashboards.
• Excellent documentation and end‑user support skills.
• Effective communication and partnership with HR, Payroll, Finance, Business Technology and InfoSec teams.

Required skills

• UKG Pro administration (certification strongly preferred).
• Workday administration (certification a plus).
• Experience with Deel, Greenhouse, Degreed Learning Experience Platform and Replicon.
• System integration and API knowledge.
• Data quality monitoring and reporting/dashboard creation.
• AI automation concepts applied to HR processes.

What we offer

• Company stock and annual merit‑based salary increases.
• 15 % night‑shift differential pay.
• Paid leave with cash conversion, HMO with free dependents, retirement plan and life insurance.
• Internet and meal allowance for remote work.
• Employee Assistance Program and extensive government‑mandated benefits.
• Hybrid work model (2 days onsite per week) and an inclusive, diverse culture.