HR Helpdesk Specialist

About the role

The HR Helpdesk Specialist joins Grace Global Business Services' HR Operations team in Manila. You will be the primary point of contact for employees seeking assistance with HR‑related inquiries, providing accurate information on benefits, policies, payroll and general concerns.

Key responsibilities

• Act as the first point of contact for employee HR questions via phone, email or ticketing system.
• Assist employees in navigating HR systems, accessing forms and understanding policies.
• Process reporting requests, generate HR data reports and maintain accurate records.
• Support data‑management activities, including entry, updates and audits to ensure compliance.
• Collaborate with HR team members to escalate complex issues and follow up for employee satisfaction.
• Participate in periodic internal and external audits of HR data and processes.

Required profile

• Excellent customer‑service orientation with strong communication skills.
• Ability to handle confidential employee information with discretion.
• Attention to detail and accuracy in data handling.
• Proactive attitude for issue escalation and follow‑up.

Required skills

What we offer

• Competitive benefits package.
• Flexible working options to support well‑being.