Hospitality Consultant – Menu Services (Associate)

About the role

The Consultant, Associate (Hospitality) supports Infor’s restaurant POS systems by delivering remote menu configuration and customer support services. You will troubleshoot issues, configure menus and pricing, and manage project‑based rollouts such as promotional and seasonal updates.

Key responsibilities

• Provide remote customer support, field inquiries, troubleshoot issues, and ensure customer satisfaction.
• Accurately configure pricing and menu data to meet deployment schedules.
• Execute menu‑related project assignments, including promotional and seasonal rollouts.
• Collaborate with internal teams to align on project timelines and deliverables.
• Maintain detailed documentation of menu changes, configurations, and customer interactions.

Required profile

• Experience in the restaurant or point‑of‑sale (POS) industry, preferably in a quick‑service restaurant environment.
• Prior customer support or client‑facing experience focused on technical or configuration issues.
• Proficiency with Microsoft Office tools such as Excel and Word.
• Strong troubleshooting skills and ability to guide customers through technical steps.
• Detail‑oriented problem‑solving with consistent process adherence.

Required skills

• Microsoft Excel
• Microsoft Word
• POS configuration
• Menu database management
• System log analysis