Guest Experience Representative (Night Shift, Remote)

About the role

We are looking for a proactive Guest Experience Representative to join our team on the night shift, working remotely. You will be the primary point of contact for guests, ensuring every stay is smooth, comfortable, and memorable.

Key responsibilities

• Respond promptly to guest inquiries via phone, text, email, and chat.
• Assist with reservations, property details, check‑in/out logistics, and mid‑stay requests.
• Log and track maintenance tickets based on guest or cleaner feedback.
• Communicate clearly and empathetically to resolve problems and exceed guest expectations.
• Collaborate with internal teams to ensure accurate property information and readiness.
• Contribute to consistently high review scores through excellent service and follow‑up.

Required profile

• Excellent written and verbal communication skills.
• Customer service or hospitality experience preferred.
• Comfortable using property management systems and CRM tools.
• Experience with Airbnb, VRBO or other OTA platforms is a plus.
• Reliable, responsive, and able to multitask under pressure.
• Positive, problem‑solving mindset with a genuine desire to help people.
• Willingness to work flexible hours, including weekends or evenings.

Required skills

• Airbnb
• VRBO

What we offer

• Remote work flexibility.
• Night‑shift schedule with competitive compensation.
• Opportunity to grow within a fast‑moving hospitality tech environment.