Food & Beverage Supervisor – Guest Service Leader

About the role

The Food & Beverage Supervisor oversees daily operations of the outlet, ensuring exceptional guest service, operational efficiency, and adherence to company standards. This position leads a team, manages inventory, and addresses guest concerns to drive profitability and a memorable guest experience.

Key responsibilities

• Supervise day‑to‑day outlet activities in line with policies, procedures, and service standards.
• Ensure proper execution of service sequences and standard operating procedures.
• Oversee buffet and table set‑up to maintain presentation and service excellence.
• Lead, coach, and develop team members through training, briefings, and learning sessions.
• Monitor inventory levels, par stocks, and requisition requirements.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Review guest checks, billing transactions, and cash handling procedures.
• Coordinate with kitchen and other departments to ensure high‑quality food and beverage delivery.
• Prepare and manage staff schedules to optimize manpower utilization.
• Promote workplace safety by enforcing safety policies and corrective actions.
• Act swiftly on customer feedback and service recovery opportunities.

Required profile

Required skills