Food and Beverages Supervisor

About the role

The Food and Beverages Supervisor will lead the daily operations of the restaurant area at SM East Ortigas. This role ensures high standards of service, food safety, and profitability while motivating a diverse team of kitchen staff, cashiers, and service crew.

Key responsibilities

• Lead, motivate, and discipline staff, delegating tasks and ensuring accountability.
• Oversee kitchen, cashiers, and service crew to maintain smooth shift operations.
• Manage inventory, stock rotation (FIFO), and control wastage.
• Handle POS systems and cash‑handling procedures accurately.
• Address customer complaints promptly and uphold guest‑satisfaction standards.
• Conduct team briefings, training sessions, and onboarding of new employees.
• Make sound decisions under pressure, solving staffing or operational issues quickly.
• Prepare and submit shift reports on time.
• Analyze sales performance and implement strategies to improve profitability.

Required profile

• Strong leadership and team‑management abilities.
• Proven experience supervising kitchen staff, cashiers, or restaurant teams.
• Excellent understanding of restaurant operations, food safety, sanitation, and quality control.
• Ability to handle customer complaints professionally.
• Effective verbal and written communication skills.
• Problem‑solving and decision‑making capability under pressure.
• Time‑management and organizational skills for a fast‑paced environment.
• Experience in training, coaching, and performance development.
• Awareness of sales targets, labor‑cost control, and profitability.
• Bachelor’s degree in Hospitality Management, Business Administration, HRM, or related field (preferred).
• At least 23 years of supervisory experience in a restaurant or F&B setting.
• Experience in scheduling, inventory control, and employee performance management.

Required skills

• POS systems
• Inventory management
• Stock rotation (FIFO)
• Wastage control
• Cash handling procedures
• Food safety standards
• Sanitation procedures
• Quality control processes