Executive Assistant

About the role

We are looking for a highly skilled Executive Assistant to support our Executive Vice President (EVP) in a fast‑paced BPO environment. The role involves managing complex, cross‑timezone schedules, handling confidential information, and acting as a key liaison between senior leadership, global clients, and vendors.

Key responsibilities

• Own and optimise the EVP’s calendar across APAC, US, and EMEA time zones, coordinating leadership reviews, client calls, site visits and industry meetings.
• Serve as the gatekeeper for communications, triage messages, draft executive‑level correspondence and track action items from meetings.
• Prepare agendas, briefing materials, presentations, record minutes and ensure follow‑up on deliverables.
• Manage end‑to‑end travel logistics, expense reporting and organise off‑site events, client visits and town halls.
• Compile dashboards, SLA reports and client updates; research accounts, competitor benchmarks and regulatory changes.
• Support board material preparation, ad‑hoc projects, vendor management, invoice processing and budget tracking while maintaining strict confidentiality.

Required profile

• Bachelor’s degree in Business, Communications or related field, or equivalent experience.
• 3–5+ years of experience supporting C‑level executives, preferably in BPO or multinational settings.
• Exceptional written and verbal English communication skills.
• Strong discretion with knowledge of data‑privacy regulations such as DPA and GDPR.

Required skills

• Advanced proficiency in Microsoft 365.
• Advanced proficiency in Google Workspace.
• Familiarity with CRM and ERP tools.