English Trainer – Language Skills Support & Accent Neutralization

About the role

We are looking for an enthusiastic English Trainer to deliver language‑skills support, accent neutralization, and communication training to new hires and existing staff across multiple accounts. No prior call‑center experience is required, making this an ideal entry‑level opportunity for passionate English speakers.

Key responsibilities

• Conduct language‑skills support and accent‑neutralization sessions as part of onboarding.
• Design, enhance, and facilitate training programs aligned with our internal University curriculum, focusing on leadership and communication tools.
• Assess employee language proficiency, provide targeted coaching, and develop continuous improvement action plans.
• Organize structured language‑support sessions to boost English fluency.
• Participate in voice assessments during recruitment and give feedback on candidates’ communication abilities.
• Collaborate with Operations Management to ensure consistent English usage on the call floor.
• Support and manage Language Incentive Programs aligned with performance goals.

Required profile

• College‑level education or Senior High School graduate (SHS graduates welcome).
• Strong verbal and written English communication skills.
• Prior experience as an ESL/English teacher, virtual assistant, or in academia is an advantage.
• Call‑center/BPO experience not required.
• Computer‑literate and proficient with Microsoft Office tools.
• Excellent presentation, instructional, and research abilities.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook