This job is no longer available
This job expired on 06/09/2026. It no longer accepts applications.
E-Commerce Customer Support Assistant
Collins International Trading Corporation · Angono
Job description
About the role
We are looking for an E‑Commerce Customer Support Assistant to join our team in Angono. The role focuses on handling returns, assisting customers, and managing our online store platforms to ensure a smooth shopping experience.
Key responsibilities
- Process return and refund requests, reviewing each case against company policy and approving or declining accordingly.
- Inspect returned items for damage, wear, or missing tags before restocking inventory.
- Respond to customer inquiries about order status, sizing, and return policies via email and chat.
- Navigate and update store back‑ends such as Shopify, TikTok, Lazada, and Shopee to log refunds, exchanges, and inventory changes.
- Identify recurring product defects or shipping issues and escalate them to management.
- Prepare weekly reports on return volumes, resolutions, and any notable trends.
Required profile
- Graduate of Marketing, Business Administration, Industrial Engineering, or a related field.
Required skills
- Shopify
- TikTok
- Lazada
- Shopee
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Collins International Trading Corporation
Angono