Customer Support Specialist – Payroll & Tax

About the role

We are looking for a Customer Support Specialist focused on payroll and tax to deliver fast, accurate assistance to our clients. You will act as the primary point of contact for payroll‑related questions, helping businesses keep their teams paid on time and compliant.

Key responsibilities

• Respond promptly to client inquiries via phone, email, chat and other channels.
• Assist clients with payroll questions, concerns, and account issues.
• Investigate, troubleshoot and resolve customer problems, escalating when needed.
• Record all interactions and resolutions in the CRM system.
• Provide clear information about payroll processes, services and company policies.
• Collaborate with internal teams to ensure timely issue resolution.
• Communicate updates, service changes and relevant information to clients.
• Meet or exceed performance metrics such as response time and customer satisfaction.

Required profile

• Minimum 3 years of experience in customer support, payroll support or a related field.
• Strong understanding of payroll processes and basic payroll tax concepts.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment.
• Experience supporting U.S. payroll clients is a plus.

Required skills

• Proficiency with CRM systems.
• Experience using payroll platforms.
• Strong knowledge of Microsoft Office applications.