Customer Support Associate (Teammate) – Quezon City

About the role

TaskUs is looking for enthusiastic Customer Support Associates, referred to as "Teammates," to join its Quezon City hub. In this role you will be the primary point of contact for clients, delivering accurate, efficient, and courteous service across multiple channels.

Key responsibilities

• Handle inbound calls and place outbound calls as needed.
• Respond to customer inquiries via email and live‑chat.
• Filter website content and perform data‑research tasks.
• Apply basic troubleshooting techniques to resolve issues.
• Manage and resolve complaints, escalating priority cases.
• Route calls to appropriate resources and document interactions per SOPs.
• Meet and exceed client‑mandated KPIs and quality guidelines.
• Participate in mandatory trainings and adhere to TaskUs policies.

Required profile

• At least one year of BPO experience.
• Willingness to work cyclical schedules on‑site.
• Strong verbal and written communication skills.
• Ability to type 30 WPM with 90% accuracy.
• Problem‑solving mindset with high attention to detail.

Required skills

• Proficiency with Windows OS.
• Proficiency with Apple OS X (macOS).
• Experience using Microsoft Office suite.
• Experience using Google Workspace applications.

What we offer

• Dynamic, fast‑growing work environment.
• Opportunities for continuous learning and career advancement.
• Competitive benefits package.