Customer Success Manager Coach

About the role

We are looking for a Customer Success Manager Coach to elevate the performance of our Customer Success Managers. This role blends coaching, quality assurance, and training delivery to ensure our team drives long‑term client success.

Key responsibilities

• Coach and mentor Customer Success Managers to improve satisfaction, retention, and relationship management.
• Conduct quality reviews of calls, emails, and task updates, providing detailed feedback.
• Develop and deliver personalized coaching plans aligned with performance metrics and team goals.
• Collaborate with leadership on skill development, training needs, and continuous improvement.
• Lead training sessions and skill refreshers to reinforce best practices.
• Maintain standardized coaching documentation and feedback tools.
• Track, report, and analyze coaching effectiveness and performance trends.

Required profile

• Proven experience coaching Customer Success Managers, Account Managers, or similar client‑facing roles.
• Strong background in quality assurance and structured feedback delivery.
• Former BPO trainer with QA and client‑facing experience is highly encouraged.
• Excellent communication, facilitation, and coaching abilities.
• Ability to work in a hybrid setup aligned with US night‑shift hours.
• Willingness to present original coaching/training materials during the hiring process.

Required skills

• Hubspot
• Pipedrive
• Stripe
• Dialpad

What we offer

• Remote work (work‑from‑home) with a US night‑shift schedule.
• Competitive salary range of PHP 50,000 – PHP 70,000 per month.
• Opportunities for professional growth in SaaS and B2B environments.