Customer Service Teammate

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is hiring a Teammate in Batangas. The Teammate provides world-class service to clients on every call, meeting client Key Performance Indicators and following the client's quality guidelines.

Key responsibilities

• Receive inbound and/or place outbound calls and give accurate, timely responses to email and live chat inquiries
• Filter content from the client's website and perform data and research functions
• Provide basic troubleshooting support and manage and resolve customer complaints
• Identify and escalate priority issues and route calls to the right resources
• Document all customer interactions according to standard operating procedures
• Meet client KPIs, follow quality guidelines and keep login and password accounts confidential
• Take part in required internal and external trainings and seminars, and give feedback to management

Required profile

• Willingness to work on cyclical schedules
• Experience in phone, email and live chat support is a plus; experience in customer service, sales, billing, collections or technical support is even better
• Strong verbal and written communication and comprehension skills
• Good problem-solving, critical thinking and attention to detail
• Self-motivated, able to work independently and under pressure, and adaptable to frequent process changes

Required skills

• Computer literacy with Windows OS, Apple OS X, Microsoft Office and Google applications
• Typing speed of at least 30 WPM for voice and 35 WPM for non-voice campaigns

What we offer

• Scholarship program for children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs and retirement savings program with company matching
• Workspaces, gym and recreational areas, unlimited coffee, free healthy lunch, daycare and on-site events