Customer Service Sales Representative

About the role

We are looking for a Customer Service Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach. This remote position requires initiative, accountability, and the ability to work independently in a fast‑growing health‑tech startup.

Key responsibilities

• Convert warm inbound leads into scheduled calls.
• Conduct outbound calls and structured campaigns to re‑engage cold or inactive leads.
• Engage prospects via phone, SMS, chat, and email using approved non‑clinical messaging.
• Handle objections with empathy and confidence.
• Manage your own pipeline, prioritize follow‑ups, and maintain accurate CRM documentation.
• Meet and exceed daily, weekly, and monthly conversion and activity KPIs.
• Collaborate with care and operations teams to ensure seamless onboarding.

Required profile

• 3+ years of inside sales, telesales, or high‑ticket sales experience.
• Proven remote sales experience with the ability to make 50+ calls per day.
• Experience in telehealth, healthtech, SaaS, DTC, or wellness is preferred.
• Strong hunter mentality, consultative selling ability, and a track record of meeting or exceeding targets.
• Highly organized, self‑motivated, and comfortable working US business hours.
• Professional‑level English communication skills.

Required skills

• CRM systems
• Slack
• Dialpad
• Spreadsheets

What we offer

• Base salary plus uncapped commission.
• Fully remote work environment.
• Direct impact in a fast‑growing healthcare sector.
• Startup culture that rewards performance, ownership, and execution.