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Customer Service Representative (Telecollector)

Prime Results Payment Collection · Taguig

🇬🇧 English

Job description

About the role

We are looking for a Customer Service Representative specialized in tele‑collection to engage with customers, recover outstanding debts and negotiate payment terms while preserving a professional relationship.

Key responsibilities

  • Contact customers by phone to remind them of overdue balances and arrange payments.
  • Negotiate payment plans and settlement agreements within company guidelines.
  • Record and update all customer interactions in the company database.
  • Handle inquiries and disputes related to customer accounts.
  • Ensure compliance with federal, state and local collection laws and regulations.
  • Achieve monthly collection targets and contribute to team performance.

Required profile

  • College or high‑school diploma (or equivalent); additional education is a plus.
  • Previous experience in collections, customer service or a related field is preferred.
  • Strong communication and negotiation abilities.
  • Ability to stay calm and professional during difficult conversations.
  • Excellent attention to detail and organizational skills.

Required skills

  • Proficiency with computer systems and databases.

Questions fréquentes

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Published 3 months ago

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Prime Results Payment Collection

Taguig