Customer Service Representative – Order Management

About the role

Littelfuse is seeking a Customer Service Representative to manage the full order lifecycle, from receipt of purchase orders through delivery. The role focuses on maintaining high customer loyalty by providing accurate, timely, and professional support.

Key responsibilities

• Process customer purchase orders (EDI, mail, fax) and enter orders within 24 hours.
• Handle order changes, cancellations, and resolve blocked orders.
• Support customer requests such as expedites, special shipments, stock checks, delivery updates, complaints (8D), and returns/credits.
• Maintain proactive communication on delivery status and manage open‑order reports.
• Participate in customer‑focused improvement projects and provide backup for other CSRs.
• Assist sales by managing RFQs, quote renewals, pricing approvals, price books, and distributing PCNs.
• Review and improve order processing procedures and ensure quality‑related information is communicated.

Required profile

• Bachelor’s degree.
• Minimum 2 years of experience in a customer‑service environment.
• Excellent written and verbal English; additional languages are a plus.

Required skills

• Proficiency with MS Office.
• Knowledge of SAP and Material Resource Planning (MRP) systems.
• Familiarity with quality standards such as ISO/QS/TS.

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible work arrangements.
• Opportunities for professional growth and development.
• Inclusive workplace culture.