Customer Service Representative – Onsite in Cagayan de Oro

About the role

We are looking for an intermediate‑level Customer Service Representative to join our onsite team in Cagayan de Oro. You will handle inbound calls, support customers with order inquiries, and maintain product data for our website.

Key responsibilities

• Answer inbound phone calls and assist customers with general inquiries.
• Provide order status updates and support customers with order‑related questions.
• Escalate calls that require detailed product knowledge to the appropriate team members.
• Enter and clean product data in Excel for posting new products on the company website.
• Apply basic SEO principles when naming and titling products (preferred).
• Maintain accurate customer and order records.
• Communicate clearly and professionally with customers and internal teams.

Required profile

• Strong verbal and written communication skills.
• Comfortable handling phone‑based customer interactions.
• Detail‑oriented and organized.
• Tech‑savvy and able to learn new systems quickly.
• Ability to problem‑solve and think independently.
• Previous customer service and data entry experience is a plus.
• Basic understanding of SEO principles is a plus.
• Experience in labels, printing, or manufacturing is a plus.

Required skills

• Microsoft Excel.
• Basic SEO knowledge.

What we offer

• Above‑market compensation and performance bonuses.
• Healthcare coverage from day one, including dependents.
• Paid time‑off with cash conversion and group life insurance.
• Collaborative work environment with company‑sponsored events.
• Flexible work arrangements to support work‑life harmony.
• Opportunities for continuous learning and career advancement.
• Inclusive culture that celebrates diversity.