This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Representative
Ampersand · Taguig
Job description
About the role
We are looking for a Customer Service Representative to join our team in Taguig. The role involves handling high volumes of inbound and outbound communications across phone, email, and live chat, ensuring timely and professional support for our customers. You will work night shifts and contribute to maintaining accurate customer records.
Key responsibilities
- Manage large volumes of inbound and outbound calls, emails, and live chats efficiently.
- Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
- Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.
Required profile
- At least two years of college education without back subjects.
- Minimum 18 months of experience in a Business Process Outsourcing (BPO) environment.
- Willingness to work in Taguig and on a night‑shift schedule.
Required skills
- Proficiency with CRM systems for documenting customer interactions.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salary: Customer Service Representative Based on 12 job offers in the PhilippinesSalaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Ampersand
Taguig