Customer Service Representative

About the role

The Customer Service Representative will join TCS's dynamic call centre team, handling inbound inquiries with enthusiasm and accuracy. This role focuses on delivering high‑quality support, resolving issues promptly, and promoting additional products and services to customers.

Key responsibilities

• Answer product and service questions, suggesting relevant offerings to customers.
• Open new customer accounts and maintain up‑to‑date account information.
• Investigate and resolve product or service complaints, ensuring timely follow‑up.
• Process financial adjustments and maintain accurate financial records.
• Collect and analyse customer data to recommend potential products or services to management.
• Prepare reports based on customer information and service trends.
• Contribute to team goals and assist with related tasks as needed.

Required profile

• Minimum 18 months of experience in finance or a related customer‑facing role.
• Strong communication abilities, both verbal and written.
• Excellent phone etiquette and interpersonal skills.
• Ability to multitask, organise, and prioritise workload.
• Willingness to work shifting schedules and start immediately or within two weeks.

Required skills

• Basic computer navigation.