Customer Service Representative

About the role

Wells Fargo is looking for an Associate Customer Service Representative to join a collaborative team that values ideas from every employee. In this fast‑paced, high‑volume environment you will support customers across multiple channels, providing empathetic assistance on financial products and services.

Key responsibilities

• Assist customers via phone, text, chat, video chat and other communication lines.
• Answer inquiries, resolve problems and deliver a best‑in‑class customer experience while following guidelines, policies and regulations.
• Navigate multiple computer systems to process requests and provide information.
• Follow direction from supervisors and escalate complex issues to senior staff.
• Collaborate with team members and interact with internal and external customers.

Required profile

• At least 6 months of customer service, financial services or contact‑center experience (or equivalent).
• Minimum of two years of college education completed.
• Ability to attend the full training period and work additional hours as needed.
• On‑site work at the posted location.

Required skills

What we offer

• Opportunity to grow in a supportive environment.
• Access to training and development resources.