Customer Service Representative – Call Center

About the role

We are seeking enthusiastic, customer‑focused individuals to join our call centre team as Customer Service Representatives. In this position you will handle inbound and outbound calls, provide accurate information, and ensure a high level of satisfaction through effective communication.

Key responsibilities

• Answer inbound calls and make outbound calls to customers.
• Respond to inquiries, concerns, and requests promptly.
• Provide accurate information about products, services, or accounts.
• Resolve customer issues professionally and efficiently.
• Document all interactions in the system.
• Follow company policies and procedures at all times.

Required profile

• College graduate or high‑school graduate with at least 1 year experience handling healthcare accounts.
• Excellent verbal communication and listening abilities.
• Basic computer knowledge.
• Willingness to work onsite on a shifting schedule.
• Patience, empathy and the ability to work under pressure.

Required skills

• Basic computer knowledge (computer literacy).

What we offer

• Competitive salary package.
• Paid training and on‑the‑job development.
• Health Maintenance Organization (HMO) coverage and allowances.
• Night differential pay and performance incentives.
• Opportunities for career growth.