Customer Care Specialist – Non‑Voice (On‑site, Pasay City)
EXL Services · Pasay City
Job description
About the role
We are looking for a Customer Care Specialist to join our Non‑Voice Team in Pasay City. The role is full‑time and on‑site, focusing on delivering high‑quality support for non‑voice customer accounts. You will be part of a company recognized as a Great Place to Work® in the Philippines.
Key responsibilities
- Handle customer inquiries and issues through non‑voice channels such as email and chat.
- Maintain service standards and ensure timely resolution of customer concerns.
- Document interactions and update customer records as required.
Required profile
- Full‑time availability.
- Willingness to work on‑site in Pasay City, Metro Manila.
- Demonstrate strong communication skills and a customer‑focused attitude.
Required skills
What we offer
- HMO coverage from Day 1 for up to two dependents.
- Annual salary increases.
- Highly competitive and generous allowance package.
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Published 1 month ago
Expires 2 weeks from now
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EXL Services
Pasay City
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