Customer Care Professional – US Servicing

About the role

We are looking for a Customer Care Professional to join our US Servicing team. You will handle a high volume of inbound calls, providing personalized assistance to Card Members and ensuring a “Customer First” experience.

Key responsibilities

• Deliver extraordinary service on inbound calls in a fast‑paced environment.
• Consult with Card Members, understand their needs and recommend tailored solutions.
• Promote product offers and benefit enrollments to deepen engagement.
• Address general and account‑specific inquiries such as statements, card replacement, payments and rewards redemption.
• Update customer account information and use tools to identify custom solutions.
• Achieve performance goals including sales rates, quality, compliance and productivity metrics.

Required profile

• College degree (bachelor, associate or vocational) or equivalent.
• At least 1 year of BPO experience, including inbound call handling.
• Minimum 1 year experience with CSAT/VOC/NPS metrics.
• Recent work experience within the BPO industry (unemployment not exceeding 6 months‑1 year).
• Strong listening and problem‑solving abilities.

Required skills

What we offer

• Opportunity to work for a globally recognized brand with a legacy of service excellence.
• Career development within a high‑performing customer care environment.