Customer Care Associate
NTT DATA North America · Quezon City
Job description
About the role
We are seeking a motivated Customer Care Associate to act as the first point of contact for our customers. As a brand ambassador, you will deliver exceptional service, resolve inquiries, and ensure every interaction is pleasant and professional.
Key responsibilities
- Assess and respond to customer needs, recommending appropriate solutions.
- Handle inquiries and complaints with accuracy and professionalism.
- Document each interaction, update call history, and forward messages to relevant parties.
- Stay up‑to‑date on product and program information through continuous learning.
- Maintain strict confidentiality and comply with data‑handling regulations.
Required profile
- Passion for customer satisfaction and a service‑oriented mindset.
- Strong oral and written communication skills, including typing, spelling, and grammar.
- Professional, empathetic, and caring conversational style.
- Ability to work all required shifts, including Monday‑Sunday, 8:00 am‑12:00 am EST.
- Positive attitude and ability to collaborate with teammates.
Required skills
- Advanced knowledge of PC operation and system navigation.
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Published 1 month ago
Expires 1 week from now
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NTT DATA North America
Quezon City