Customer Care Associate

About the role

We are seeking a motivated Customer Care Associate to act as the first point of contact for our customers. As a brand ambassador, you will deliver exceptional service, resolve inquiries, and ensure every interaction is pleasant and professional.

Key responsibilities

• Assess and respond to customer needs, recommending appropriate solutions.
• Handle inquiries and complaints with accuracy and professionalism.
• Document each interaction, update call history, and forward messages to relevant parties.
• Stay up‑to‑date on product and program information through continuous learning.
• Maintain strict confidentiality and comply with data‑handling regulations.

Required profile

• Passion for customer satisfaction and a service‑oriented mindset.
• Strong oral and written communication skills, including typing, spelling, and grammar.
• Professional, empathetic, and caring conversational style.
• Ability to work all required shifts, including Monday‑Sunday, 8:00 am‑12:00 am EST.
• Positive attitude and ability to collaborate with teammates.

Required skills

• Advanced knowledge of PC operation and system navigation.