Crew Travel Specialist – Philippines

About the role

The Crew Travel Specialist ensures that all Carnival Cruise Line crew members, contractors, and concierge staff have accurate and cost‑effective travel arrangements. This role involves managing air, hotel, and ground transportation bookings, especially when automated tools cannot process a request.

Key responsibilities

• Confirm reservations for flights, hotels, and ground transport at the lowest possible cost.
• Obtain approvals for any costs that exceed established guidelines.
• Validate reservation details, correct discrepancies, and ensure all mandatory information is present.
• Communicate required visas and travel letters to travelers.
• Monitor travel queues, process last‑minute changes, and keep stakeholders informed of schedule adjustments.
• Handle ticket exchanges, apply administrative fees, and manage unused tickets.
• Assist travelers with flight interruptions, re‑accommodations, and related documentation.
• Liaise with internal departments and travel vendors to resolve issues.

Required profile

• Minimum 2 years of experience as a travel agent or airline reservation center agent.
• Detail‑oriented with strong analytical and organizational abilities.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with Sabre reservation system (preferred).