Crew Travel Specialist – Manila

About the role

The Crew Travel Specialist ensures that all Carnival Cruise Line crew members, contractors, and concierge staff have accurate and cost‑effective travel arrangements. Based in Metro Manila, the role requires daily office attendance and close coordination with internal teams and travel vendors.

Key responsibilities

• Confirm air, hotel, and ground reservations at the lowest possible cost, securing manual bookings when automation fails.
• Obtain approvals for any cost deviations and validate all mandatory reservation elements.
• Communicate required visas, letters, and travel documents to travelers.
• Monitor and update reservation queues, ensuring all changes are completed within 0‑7 days of ship assignments.
• Notify stakeholders of airline schedule changes, forced overnights, or inferior itineraries.
• Process ticket exchanges, apply administrative fees, and manage unused tickets.
• Assist travelers with flight interruptions, re‑accommodations, and expense documentation.
• Liaise with internal departments and travel vendors to resolve issues and provide superior customer service.

Required profile

• Minimum 2 years experience as a travel agent or airline reservation center agent.
• Detail‑oriented with strong analytical and organizational abilities.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and handle last‑minute changes.

Required skills

• Proficiency with travel booking and reservation platforms.
• Strong customer‑service orientation.