Collection Admin Assistant

About the role

We are looking for a detail‑oriented Collection Admin Assistant to provide essential administrative support to our Collections Department. The role ensures smooth daily operations, accurate record‑keeping, and effective communication with customers and internal teams.

Key responsibilities

• Provide general administrative support to the collections team.
• Prepare and send collection letters and statements.
• Maintain and update customer account information.
• Handle inbound and outbound calls regarding outstanding payments.
• Track and report on collection statuses and outstanding accounts.
• Schedule and coordinate meetings for the collections team.
• Prepare and process documentation for payment arrangements.
• Liaise with customers and internal departments to resolve account issues.
• File, scan, and organize documents accurately.
• Support other administrative tasks as needed.

Required profile

• Proven experience as an administrative assistant or in a similar role.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to handle sensitive information with confidentiality.
• Attention to detail and high accuracy.
• Experience in collections or finance is a plus.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.