Client Success Manager

About the role

The Client Success Manager (CSM) acts as the primary liaison between XP Strategy’s internal PPC team and its clients. You will translate client goals into actionable tasks for the PPC specialists, monitor progress, and ensure timely delivery of results. This role is ideal for someone with solid Amazon PPC experience who enjoys relationship building and project coordination.

Key responsibilities

• Serve as the main point of contact for assigned clients, handling ongoing communication and updates.
• Coordinate work between internal PPC specialists and client teams, clarifying goals, timelines, and deliverables.
• Review PPC reports and performance data, turning insights into strategic recommendations.
• Track milestones, deadlines, and recurring tasks using ClickUp or similar project‑management tools.
• Lead or join client calls to provide updates, gather feedback, and maintain strong relationships.
• Identify potential issues early and work proactively with the team to resolve them.
• Maintain organized account documentation and communication logs.
• Support continuous improvement of client onboarding and retention processes.

Required profile

• 2+ years of experience in Amazon PPC or e‑commerce account management (agency experience preferred).
• Proven ability to own strategic accounts and lead client relationships end‑to‑end.
• Strong understanding of Amazon Ads metrics and campaign structures.
• Exceptional communication and organization skills, able to manage multiple accounts simultaneously.
• Comfortable working independently in a fast‑moving remote environment.

Required skills

• Amazon PPC
• Amazon Ads metrics
• Amazon Seller Central / Campaign Manager
• Helium 10, AdLabs, Data Dive (or similar analytics tools)
• ClickUp or comparable project‑management platforms
• Looker Studio (Google Data Studio)
• Slack, Zoom, and other remote communication tools