Client Success and Fulfilment Coordinator (Remote)

About the role

A Canada-based creator marketing company is hiring a Client Success and Fulfilment Coordinator, 100% remote, based in the Philippines. You will own and coordinate the post-sale fulfilment process from the initial client briefing through to campaign completion, working within the 9:00 AM to 6:00 PM Canadian time zone. The position is full-time and paid as an independent contractor (direct hire).

Key responsibilities

• Join client briefing calls with the salesperson and gather the information needed to deliver the campaign.
• Translate client requirements into clear briefs for creators and liaise on creative concepts, scripts, content submissions and timelines.
• Manage the script approval process so feedback and revisions are communicated clearly and promptly.
• Coordinate filming schedules and ensure campaign timelines and SLAs are met.
• Track content submissions, approvals, edits and publishing schedules, and keep campaign trackers and internal systems up to date across multiple active campaigns.
• Monitor campaign progress, flag delays and escalate issues, and work with sales, marketing and operations to resolve blockers.
• Coordinate campaign reporting and deliver reports to clients and sales representatives.
• Identify improvements to processes and workflows as the business grows, use AI tools to streamline workflows, and occasionally support the founder with inbox management, travel coordination and commission-related administration.

Required profile

• At least 5 years of experience in client success, account coordination, project coordination, account management, executive assistance or a similar role.
• Experience with creators, social media, influencer marketing, digital marketing or a creative agency is highly regarded; experience coordinating content production or campaigns is also valued.
• Exceptional written and verbal English, highly organised and able to manage multiple campaigns and deadlines at once.
• Comfortable working in a fast-paced environment and during North American business hours.

Required skills

• Google Workspace, Slack and CRM platforms such as Vendasta.
• Social media platforms such as Facebook, Instagram and TikTok.
• AI tools such as Claude or ChatGPT.

What we offer

• Salary of CA$2,000 to CA$2,500 per month.
• Career growth opportunities.