Client Care Representative I

About the role

The Client Care Representative I provides front‑line support to members through inbound calls and chat interactions. You will be the first point of contact, helping customers navigate claims, answer inquiries, and ensure a positive experience.

Key responsibilities

• Handle inbound telephone calls and up to three concurrent chat sessions, researching and following up as needed.
• Listen actively to members, determine appropriate actions, and guide them through the claims process.
• Maintain productivity, schedule adherence, and meet quality‑assurance standards.
• Work overtime during peak periods and be available for night shifts.
• Contribute to a friendly, motivated team environment and adapt to changing business needs.

Required profile

• At least two years of college education completed.
• 1–4 years of inbound call‑center experience (overall experience up to 5–6 years).
• Ability to work scheduled hours, including night shifts and overtime.
• Strong written communication skills with a typing speed of at least 25 wpm and 95 % accuracy.

Required skills

What we offer

• Opportunities to develop customer‑service expertise in a dynamic environment.
• Supportive leadership and a collaborative team culture.