Bilingual Help Desk Engineer (English/Japanese)

About the role

We are seeking a self‑motivated, team‑oriented Help Desk Engineer who can provide bilingual (English and Japanese) technical support to users at a client site in the NY/NJ area. The role requires flexibility to adapt to the client’s schedule and a strong ability to troubleshoot a wide range of IT issues.

Key responsibilities

• Assess, diagnose, and resolve computer support problems for end‑users.
• Provide on‑site assistance in both English and Japanese.
• Document incidents, solutions, and maintain knowledge base entries.
• Support backup, antivirus, and PC imaging processes.
• Assist with network configuration and troubleshooting (TCP/IP, DNS, DHCP).

Required profile

• Bachelor’s degree in a related field.
• Authorized to work in the United States.
• Excellent written and verbal communication in English; Japanese proficiency is a strong plus.
• Strong organizational skills and ability to work independently.

Required skills

• Microsoft Office suite.
• Windows 7/8/10 operating systems.
• Windows Server 2008/2012, Active Directory.
• Batch scripting / basic automation.
• Network fundamentals: TCP/IP, DNS, DHCP.
• Backup software, antivirus solutions, PC imaging tools.
• Familiarity with Office 365, Azure, Amazon AWS.
• Knowledge of Exchange Server, Lotus Notes, VMWare, Citrix (optional).

What we offer

• Full‑time permanent position.
• On‑site work at a client location with a flexible schedule.
• Opportunities for professional growth in a bilingual environment.